FIND YOUR FUTURE ROLE
We have many different roles at our retailers. Take a look at the type of roles we offer and try out the job preview questions to see what role is best for you. Search positions for further details on open roles.
MANAGEMENT ROLES AT OUR RETAILERS
Service Manager
Manages the Service team to deliver an outstanding customer experience, personally demonstrating the JLR Customer First Principles and driving a culture of team-working across Service, Sales and Parts teams.
Key success criteria
- - Customer Service
- - Operational Management
- - Customer First Culture and Environment
Competencies required by this role
- - Customer Focus
- - Financial Acumen
- - Directs Work
After Sales Manager
The Aftersales Manager is responsible for managing and inspiring the Service and Parts teams to drive the JLR business forward. Your team ensures that customers receive an outstanding experience throughout the lifecycle of their vehicle, while you also motivate them to achieve maximum productivity.
Key success criteria
- - Customer Service
- - Operational Management
- - Customer First Culture and Environment
Competencies required by this role
- - Customer Focus
- - Financial Acumen
- - Directs Work
Sales Manager
The Sales Manager is responsible for leading the sales representative team to ensure that all customers leave JLR with a vehicle that fits their lifestyle and needs. Guiding and developing your team to enable them to deliver an outstanding customer service and memorable sale is one of your main motivations.
Key success criteria
- - Sales
- - Operational Management
- - Customer First Culture and Environment
Competencies required by this role
- - Customer Focus
- - Financial Acumen
- - Directs Work
Parts Manager
The Parts Manager is responsible for managing and inspiring the Parts workshop and the Parts team to drive the JLR business forward. You have excellent and up-to-date parts knowledge and ensure the right mix and level of stock to increase efficiency and productivity of the Retailer.
Key success criteria
- - Stock Management
- - Operational Management
- - Customer Management
Competencies required by this role
- - Plans and Aligns
- - Ensures Accountability
- - Drives Results
Head of Business
As Head of Business you will lead and support the Retailer in ensuring JLR standards, objectives and requirements are met and exceeded. You are a true people person and constantly motivate and inspire others to deliver on our Customer First Culture and to increase performance levels
Key success criteria
- - Strategy Formation & Implementation
- - Corporate Representation
- - Customer First Culture and Environment
Competencies required by this role
- - Strategic Mindset
- - Financial Acumen
- - Drives Results
TECHNICAL ROLES AT OUR RETAILERS
Service Technician
As a Service Technician, you combine your automotive know-how with JLR technology to diagnose, test and adjust vehicles, components and systems. You take your responsibility to execute and complete your work safely and to the highest standards. Continuously, you are looking for ways to optimize the use of Workshop equipment and tools
Key success criteria
- - Internal Communications
- - Solution Development
- - Needs Assessment
Competencies required by this role
- - Ensures Accountability
- - Plans and Aligns
- - Manages Complexity
Diagnostic Technician
As a Vehicle Technician, you combine your technical know-how with JLR technology to diagnose, repair, adjust and service vehicles. Every day will look different, but whatever service you are providing, you ensure to make optimal use of all the Workshop equipment. You work closely together with your team with high focus on what is optimal for the customer.
Key success criteria
- - Needs Assessment
- - Internal Communications
- - Solution Development
Competencies required by this role
- - Ensures Accountability
- - Plans and Aligns
- - Manages Complexity
Technician Apprentice
As a Technical Apprentice, you learn new skills and increase your knowledge every day. You work closely together with the other Technicians in your team and support them with the repair and servicing of vehicles. You are hands-on and take every opportunity to develop your knowledge and skills.
Key success criteria
- - Customer First Culture & Environment
- - Needs Assessment
- - Solution Development Support
Competencies required by this role
- - Self-development
- - Nimble Learning
- - Ensures Accountability
SALES ROLES AT OUR RETAILERS
Sales Executive
The Sales Executive is motivated to share a passion for the JLR brand with every customer. You make sure to understand exactly how a JLR vehicle fits into the customer’s life. At the end of the day, you ensure outstanding customer satisfaction throughout the sales process, a memorable sale and increased demand for JLR’s products.
Key success criteria
- - Sales
- - Internal Communications
Competencies required by this role
- - Customer Focus
- - Drives Results
- - Ensures Accountability
SERVICES ROLES AT OUR RETAILERS
Service Advisor
The Service Advisor plays a key role in ensuring that each customer receives an outstanding customer experience throughout the lifecycle of their vehicle, whether it regards an order, enquiry or complaint. This role is essential in building customer relationships resulting in brand loyalty and increased sales.
Key success criteria
- - Customer Management
- - Customer Services
- - Customer First Culture and Environment
Competencies required by this role
- - Customer Focus
- - Drives Results
- - Interpersonal Savvy
Because of the knowledge and technology available, always having an outstanding learning both professionally and personally and being able to give an excellent service to our customers.
Jefferson Kobayashi
L4 Technician, Stefanini Premium – Campinas – Sao Paulo
JLR cares and invests on developing its staff, personally and professionally, focusing on delivering an outstanding service to our customers. I say we are trained to make dreams come true.
Walter Neto
Sales Exective, Stefanini Premium – Campinas – Sao Paulo
Working at Extrema JLR is an amazing learning experience. The learning acquired with premium customers is daily and I really like the Customer First Principles.
Jéssica Matos
Administrator, Extrema Jaguar Land Rover – Fortaleza - Ceara
I have worked for JLR for over 20 years. I love such brand and I would like to contribute to raise the junior staff and spread my knowledge about JLR.
Koetsu Fujishima
Workshop Controller, JLR Yokohama Kohoku
I am at the best place with the most incredible people and a brand that is more than a dream, but simply, I love being part of it, Above and beyond.
Renato Garcia
Service Manager, Euronotors - Sao Jose Do Rio Preto - Sao Paulo
It is my first time working on an automotive dealership and this experience is being revolutionary for my professional career. The customer experience given by Extrema is fascinating
Janielly Cavalcante
Customer Experience Manager, Extrema Jaguar Land Rover – Fortaleza - Ceara
I am passionate for this brand, respect and admire the product I am selling, it gives me confidence that I am at the right place.
Fernanda Ary
Sales Executive, Extrema Jaguar Land Rover – Fortaleza - Ceara
I am proud to work at JLR, I really believe and identify with the brand that offers versatile luxury vehicles, highlighting the strong tradition and putting the customer’s dreams first!
Samia Souza
Sales Executive, Saga - Cuiaba - Mato Grosso
Proud of being at JLR, to be able to work with vehicles of high technology is rewarding, having qualified trainers at the JLR Academy makes the difference to our work.
José Antônio
L4 Technician, Caltabiano – Brasilia - Distrito Federal
Working at JLR is a dream, selling vehicles that take you anywhere, for a company with more than 70 years of tradition, it is a reason to be proud.
Emerson Santos
Sales Executive, Caltabiano – Brasilia - Distrito Federal
MAKE DRIVING SMART AND CLEAN. JOIN THE REVOLUTION.
The future is here. Join our forward-thinking team of highly-skilled individuals who drive their career and Jaguar Land Rover further than they could imagine.
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